What user interactions can Reverb track in Google Analytics?
When using the WebWorks Reverb 2.0 output format, you can enable the target setting for Google Analytics and capture end-user interactions with the online help content.
The users interactions that are tracked are as follows:
  • Content page view
  • Content page click
  • Content page scroll
  • Content page PDF button click
  • Content page Print button click
  • Content page "Back to top" button click
  • Content page Tab click
  • Content page "Was this helpful - Yes" button click
  • Content page "Was this helpful - No" button click
  • Search query
  • Search result click (viewing page from search results)
  • Search result page "Was this helpful - Yes" button click
  • Search result page "Was this helpful - No" button click
  • Toolbar menu button click
  • Toolbar search button click
  • Toolbar search cancel button click
  • Toolbar previous button click
  • Toolbar next button click
  • Toolbar home button click
  • Toolbar translate button click
  • Menu TOC button click
  • Menu Index button click
  • "Context Sensitive Help" access
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Last modified date: 02/15/2023