What user interactions can Reverb track in Google Analytics?

When using the WebWorks Reverb 2.0 output format, you can enable the target setting for Google Analytics and capture end-user interactions with the online help content.

The users interactions that are tracked are as follows:

  • Content page view

  • Content page click

  • Content page scroll

  • Content page PDF button click

  • Content page Print button click

  • Content page "Back to top" button click

  • Content page Tab click

  • Content page "Was this helpful - Yes" button click

  • Content page "Was this helpful - No" button click

  • Search query

  • Search result click (viewing page from search results)

  • Search result page "Was this helpful - Yes" button click

  • Search result page "Was this helpful - No" button click

  • Toolbar menu button click

  • Toolbar search button click

  • Toolbar search cancel button click

  • Toolbar previous button click

  • Toolbar next button click

  • Toolbar home button click

  • Toolbar translate button click

  • Menu TOC button click

  • Menu Index button click

  • "Context Sensitive Help" access

Last modified date: 2026-01-29