Problems with FrameMaker or Microsoft Word
This section helps you troubleshoot issues related to ePublisher interacting with FrameMaker and Microsoft Word.
Error: Error Communicating with Adobe FrameMaker
If you install FrameMaker after installing ePublisher, the ePublisher add-ins for FrameMaker might not be installed.
To resolve this issue
  1. Make sure all FrameMaker instances are shutdown and no background instances are running.
  2. Run a 'Update/Repair' install using the ePublisher Express installer.
Error: Cannot Duplicate Document
This error will occur if you install FrameMaker or Microsoft Word after installing ePublisher, the ePublisher add-ins for Word and FrameMaker might not be installed.
To resolve this issue
  1. Make sure all FrameMaker or Word instances are shutdown and no background instances are running.
  2. Run a 'Update/Repair' install using the ePublisher Express installer.
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Last modified date: 01/28/2026