Redeem a plan code
A plan code comes with a WebWorks invoice order. Redeeming it puts the organization on the code's plan, prepaid for one year from that day with no card needed, or extends a prepaid term on the same plan by a year. You need to be the owner or a billing manager of the organization the plan is for.
Make sure the organization the plan is for is the active one; switch with the organization menu at the top of the page if it isn't.
Go to Settings > Billing.
In Have a plan code?, type the code in Plan code. Letter case, spaces and dashes don't matter.
Click Redeem.
The card reads Plan code redeemed with the plan and the date it is prepaid through, and the plan's included allowance arrives at once. Have a plan code? isn't offered to an organization that pays for a plan through Stripe.
Redeem from a link
A redemption link opens Redeem plan code with the code and the active organization's name in the heading. Check the organization, switch first if it's the wrong one, then click Redeem. The page reads Plan activated, or Plan extended for a renewal; click Go to billing to see the plan. Anyone who isn't an owner or billing manager of the active organization sees the code with Copy code, to pass on to someone who is.
Codes that can't be redeemed
Message begins | Cause | What to do |
|---|---|---|
| The text isn't shaped like a code, such as | Check it against the code you were sent |
| No such code exists | Check it, or write to subscriptions@webworks.com |
| Each code works once | Write to subscriptions@webworks.com if you didn't redeem it |
| WebWorks voided it | Write to subscriptions@webworks.com |
| It wasn't redeemed in time | Ask subscriptions@webworks.com for a new one |
| The organization pays for a plan through Stripe | Write to subscriptions@webworks.com to apply the code |
| The organization's prepaid plan differs from the code's plan | Write to subscriptions@webworks.com to change plans |
Renewing and changing a prepaid plan
Settings > Billing and Settings > Plans show the date the plan is prepaid through. To renew, redeem a renewal code on the same plan before that date: it adds a year to the term. For any other change, write to subscriptions@webworks.com. When the term ends without a renewal, the organization moves to Pay-As-You-Go, as when a plan is cancelled. See Choose or change a plan.